Electronic Visitation Verification
EVV Help Desk Information
If you have technical questions, need help with a device, or need help with the EVV portal, please contact the EVV Provider Hotline at 855-805-3505 or email EVVProviderHelpDesk@etraconline.net. *Please note: in order to receive communication back from the EVV Provider Hotline email address, you must have already registered for an account in eTRAC. Please also make sure that the email address you have registered in eTRAC is one that you check often.
If you have general EVV questions or would like to report a problem, please email the EVV Unit at EVV@medicaid.ohio.gov or leave a message in the voicemail box at 614-705-1082.
If you need to change your email, update your contact information, or have claims questions, please contact the ODM Provider Assistance Hotline at 800-686-1516.”