Conquering Difficult Conversations
Different opinions, resource limitations, funding denials, sensitive and personal topics are the kind of conversations that often make our palms sweat and our tummies flip. We dread these interactions because we know these conversations are going to make our customers and clients unhappy, and maybe even downright hopping mad.
While there’s no getting around the occasional challenging conversation, there are ways to effectively prepare for these tough interactions and position yourself for the best possible results.
In Conquering Difficult Conversations, participants will learn:
- The critical communication skills that get you to the other side of tricky conversations while keeping relationships intact
- Conversation prep hacks that leave you feeling confident and in control of the message, and the meeting
- Effective techniques for managing the stress and anxiety that spark when it’s time to share information people don’t like to hear
- What to do when it all falls apart. Fast-acting emergency de-escalation techniques that keep you and everyone else out of harm’s way
- And more…
Hang out with other local IDD professionals for a day of hands-on exercises, role play, case study analysis, and FUN! Leave with greater confidence, clarity, and skills around facilitating challenging conversations.
Continuing Professional Development Units available:
- 4 CPDUs-County Board Member
- 4 CPDUs-EI Developmental Specialist/Supervisor
- 4 CPDUs-EI Service Coordinator/Supervisor
- 4 CPDUs-Investigative Agent
- 4 CPDUs-Service and Support Administrator
- 4 CPDUs-Superintendent
Trainer: Sara Sherman, Provider Power Moves
